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RMA Request Form |
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RMA Policy |
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| Enhance Electronics, Inc. warrants to Buyer
that product will be free from defects in material and /or workmanship for one year. |
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| The period of a warranty begins from the original
invoice date. This warranty shall not extend to any damage, defect or malfunction caused
by any nature disaster, improper maintenance, other computer peripherals, abuse, misuse or
unauthorized modification by the Buyer. |
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| The design specification is
subject to change without notice. Please check your reseller
or Enhance Electronics for updated specification. Any custom
modification order product would not be covered on this
standard product warranty program. Please contact sales
representative for custom order purchase agreement. |
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| DOA POLICY: |
| a) |
Enhance Electronics, Inc shall deem any
product that proves defective within seven (7) days of the invoice date DOA, subject to
verification. |
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| b) |
Enhance Electronics, Inc. reserves the
right to decide whether to replace or issue credit to Buyer on DOA products. By Enhance's
options, the DOA products will either be replaced or credited at Buyer's purchase price,
provide that the product is received by Enhance's RMA department within seven (7) days of
issuance of a RMA number. |
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| c) |
Enhance Electronics, Inc. is not
responsible for any damage due to the shipping and misuse. The Buyer should claim the lost
from shipping company. |
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| RETURN MERCHANDISE AUTHORIZATION POLICY: |
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| RETURN PROCEDURE: |
| a) |
Buyer will call Enhance and request for a
RMA Request Form. When received, the form will be filled in and faxed along with the
original copy of the invoice to Enhance's RMA Department. The form must include the
original invoice number and serial number in order to process. |
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| b) |
Enhance will issue a RMA number within two
(2) business days of receipt of the request form. |
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| c) |
All products must be returned in their
original packing if possible. Enhance reserves the right to reject any return product
without proper packaging. |
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| d) |
The RMA number should be prominently
displayed on each box returned. Each box should be marked 1/x, 2/x, through to x/x, where
x is the total number of boxes in the shipment. Enhance reserves the right to reject any
shipment that is incorrectly labeled. |
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| e) |
Products from more than one RMA request
should not be put in the same package. |
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| f) |
Enhance return repaired or replacement
product by UPS ground, unless otherwise requested on the RMA request form. If Buyer
requests other than UPS ground service, Enhance will bill the Buyer for the additional
freight charges. |
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| g) |
Products should be returned to the Company
freight pre-paid in the original packing box and material. Returned products must be
complete, including all cables and accessories. |
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